At Refurbit, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website store.refurbit.co.uk, place an order, or interact with us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and all applicable data protection laws.

1. Who We Are

Refurbit is a UK-based online retailer specialising in refurbished IT hardware. Our website address is: https://store.refurbit.co.uk.

If you have questions about your data or this policy, you can contact us at:
📧 [email protected]

2. What Data We Collect

We collect the following types of personal data:

a) When You Place an Order:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party gateways)

b) When You Browse the Site:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

c) When You Contact Us:

  • Name

  • Email address

  • Message content

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Improve our website and user experience

  • Comply with legal obligations

  • Send occasional marketing emails (only if you've opted in)

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity – to fulfil your order

  • Legitimate interests – to improve services and manage our business

  • Consent – for optional marketing communication

  • Legal compliance – for tax, fraud prevention, and regulatory purposes

5. How We Store & Protect Your Data

Your data is stored securely on our servers and protected by technical and organisational safeguards. We use secure encryption for payment processing and access control systems to protect your information.

We retain data only as long as necessary for the purposes stated or to meet legal requirements.

6. Sharing Your Data

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners (e.g., Royal Mail, DPD)

  • IT service providers who maintain our website

  • HMRC or legal authorities, if legally required

All third parties are required to handle your data securely and lawfully.

7. Cookies

Our site uses cookies to enhance your experience and analyze site performance. You can control cookie preferences through your browser settings.

For full details, see our Cookie Policy.

8. Your Rights (UK GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion ("right to be forgotten")

  • Restrict or object to processing

  • Withdraw consent at any time

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our site may contain links to external websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Refurbit
📧 Email: [email protected]